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Accessibility statement

Last updated

We want everyone to be able to use our website and services, including people who use assistive technology. This statement explains what we have done, what we know still needs work, and how to get help.

What we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We design and check the website with this in mind, but it has not yet been independently audited.

What we have done

  • You can use the website with a keyboard alone, and a "Skip to content" link lets you jump past the menu.
  • Our colours are chosen so that text has enough contrast against its background.
  • You can zoom the page to 200% and text reflows to fit smaller screens, including phones.
  • Images that carry meaning have text descriptions, and decorative images are hidden from screen readers.
  • If your device is set to reduce motion, our animations are switched off, and the video on our homepage has a pause button.
  • Pages are written in plain English, with clear headings, and the page language is set so screen readers pronounce it correctly.

What we know still needs work

  • Some documents we send, such as PDFs, may not yet be fully accessible. If you need a document in another format, ask us and we will provide it.
  • Some services we use to work with you, such as Direct Debit set-up and, once it is live, our online ID check, are provided by other companies. We choose providers that take accessibility seriously, and if you have difficulty with any of them we will help you another way. You can always ask us to check your identity another way, for example from your original documents.

Getting help or information in another format

If you have difficulty using our website, or need information in a different format such as large print, a plain text document or a phone call instead of email, please contact us. Email info@accountingagents.co.uk or call 0113 833 4233. If you use Relay UK, you can contact us through the Relay UK service.

We will consider your request and get back to you as soon as we can, and in any case within 5 working days.

Reporting a problem

If you find a part of our website that is hard to use, please tell us at info@accountingagents.co.uk. Tell us the page address and what the problem was. We read every report and use them to make improvements.

Reviewing this statement

We prepared this statement on 18 October 2026 and will review it at least once a year, and whenever we make significant changes to the website.